about me

• Program Expansion: Led design and strategy for a new Teen Therapy & Psychiatry Program spanning Member/Parent, Clinician, and Admin experiences to enable growth — leading to enrollment of 1,574 active teens across 39 states within the first year.
• Practitioner Experience: Led design and research for the design system, workflows and tooling in Brightside’s in-house Electronic Health Record (EHR) for therapists and psychiatrists to deliver high-quality, tech-enabled care.
• Designed AI-powered transcription through UX design / research / prompt engineering, and enhanced and structured case note with real-time validations — reducing therapist documentation time by 27.8% improving case note quality across 93,000+ hours of care in the first month, as well as improving reimbursement rates.
• Designed/optimized various internal EHR processes, including task management and appointment management workflows to enable clinician autonomy, efficiency, booking flexibility, and care quality.
• Transformed clinical documentation by combining structured, encounter-level note-taking with AI-powered transcription — easing clinician burden, improving data quality, and supporting accurate, compliant billing, and reimbursement outcomes.
• Refined Clinician Decision Support (CDS) tooling to empower clinicians with actionable, real-time guidance, to help clinicians make faster, evidence-based choices and improve quality of care.
• Streamlined the case consultation workflow between clinicians and leadership, reducing extraneous communication channels and cutting review time by 58% for therapists and 31% for psychiatrists.

• Developed and owned governance of the EHR design system, while maintaining the brand identity from the main brand ecosystem,
• Conversion Optimization: Identified entry-point optimization opportunities through usability testing and behavioral analysis for the member intake funnel efficiency.
• Design Ops:
• Developed a branching process for the EHR team that improved design to engineer handoof, consistency across deliverables, and a source of truth.
• Drove an accessibility initiative, resulting in improved alignment with engineers on the  EHR design system and a more robust accessible component library with improved design QA workflows, that scaled with the product.

Across 18 clients in various industries:

• Delivered end-to-end responsive web designs from discovery/strategy, iterative design and interactive prototyping, to developer hand-off.
• Produced information architecture diagrams, user flows, conceptual wireframes, interaction specs, andhigh-fidelity prototypes — accelerating developer handoff, improving usability, and driving measurableoutcomes like higher engagement and conversion rate
  
• Created and managed design systems to ensure consistency and scalability across platform
  
• Defined brand identity and created branding assets to align product vision with user needs
• Produced photoshoots, print and digital marketing collateral

Collaborated with in-house development, research, translation, and design partners to deliver an interactive, bilingual museum app at ASU’s School of Earth and Space Exploration research office — increasing patron engagement with science exhibits and providing museum staff with insights through real-time data collection.

• Created motion UI and animation prototypes to guide the development team in implementing interactive, intuitive user experiences.
• Planned and facilitated in-person usability testing at museum exhibits over several months, gathering user data to drive iterative improvements and enhance the app’s effectiveness.
• Co-designed the app’s brand identity, messaging, and supporting collateral to align with the museum’s educational mission and engage diverse audiences.

Collaborated with Senior UX Design/Research, Product Management, and Front-End Development teams at an EdTech startup supporting 90M+ monthly visitors.

• Conducted user testing and assisted in creating key UX artifacts, including wireframes, user flows, and prototypes. Applied creative concepts and user insights to iterate on product features.